Política de reembolso

*You have 5 days from the date of receiving an item to request a return/exchange. Please contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right. You have 5 days to contact us about damages or receiving a wrong item. This time frame is important due to some items being drop shipped and those vendors return policies. 

*All returns/exchanges must first be approved, please make sure to email us before sending back any item/s. Items sent back without being approved will NOT be accepted.
*All returned items must be in the same condition as received, unused/unworn, unwashed, with tags still attached (if applicable) and in their original packaging.

HOW TO REACH US

Contact us by emailing BanksBoutique.help@gmail.com and describe the issue in detail, including the return reason, along with your order number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.

Exceptions / non-returnable items

If you are not satisfied with the items you received, we can easily arrange an exchange. Please be mindful of the time frames as specified above.

Certain types of items cannot be returned so Please get in touch if you have questions or concerns about a specific item before ordering.

*We do NOT accept returns on used items. Discounted items are NOT accepted (ALL SALE ITEMS ARE FINAL) unless a customer received a wrong item or the item was damaged. We do NOT accept returns on bathing suits or jewelry for sanitary purposes. 

*All Sales Are Final on Holiday and Custom Items. No refunds or exchanges will be accepted for Holiday or custom orders, including digital printed items, car coasters, keychains, and tumblers since they are made to order. 


Returns:

NOTE: After we make a return agreement, please mail the item back to Banks Boutique or the address given NOT the return address on the label and send us the tracking receipt within 5 business days. We will not accept returns outside of the 5 business day return agreement.

We will notify you once we’ve received and inspected your return, advising if the return was approved or not. Can take 2-5 days to process. 

Banks Boutique’s Responsibility:

If we are responsible for the issue, we will allow a return for a refund or an exchange.

Once we receive the item, we will refund the full price and its shipping or send out a replacement at our expense. This solution is only when Banks Boutique is responsible for shipping the wrong item/ size.

Customer's Responsibility:

If the customer has ordered the wrong size, product, or simply does not want the item anymore, we will be happy to do an exchange or store credit. The customer will be responsible for the shipping fee to send the item/s back to us & we will cover the shipping of the item/s being sent back in exchange. Store credit will be given only for the amount of the item. (Shipping costs are non refundable). 

*Please contact us at BanksBoutique.help@gmail.com for further help. Hours are M-F 8am-8pm EST

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